How to reach us

You can reach us by email or phone, Monday through Friday during business hours. We reply within 1 business day, usually much faster. There's no chatbot and no ticket queue — just a small team that reads every message.

• Email: support@freelyshop.co
• Phone: (307) 441-9616
• Hours: Monday–Friday, business hours US Eastern
• Mailing address: Exotix Creators LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States

What to include

If you're writing about an existing order, please include:

• Your order number (it starts with # or FR-)
• A brief description of what's happening
• A photo if it's a damage or fit issue

If you're writing before you buy, just tell us what you're trying to figure out — sizing, fit, or how the leakproof layer works — and we'll help you decide whether Freely is right for you.

Response time

• Email: within 1 business day; most replies go out within a few hours during business hours.
• Phone: rings through to a person during business hours; voicemail outside hours is returned the next business day.
• Damage on arrival: email us within 48 hours of delivery with a photo and we ship a replacement right away.

Related pages

• Shipping Policy — delivery windows, carriers, AK / HI / PR rates
• Refund & Returns Policy — the 60-day comfort guarantee
• Privacy Policy — how we handle your data
• Terms of Service — the agreement between you and Freely
• Legal Notice — company information

Freely is a brand operated by Exotix Creators LLC, a Wyoming limited liability company.

Last updated: June 7, 2026.